FREQUENTLY ASKED QUESTIONS

There are 2 ways:

• You can contact our Customer Service Department where we will advise you personally.

Call Center Numbers:

• • +57 601 508 5610 🇨🇴
  • +1 888 633 9506 🇺🇸
  • +52 55 368 771 35 🇲🇽

• With the following link you can register individually: https://mx.hcwellness.net/enrollment-1/

• You can contact our Customer Service Department where we will support you.

Call Center Numbers:

• +57 601 508 5610 🇨🇴
• +1 888 633 9506 🇺🇸
• +52 55 368 771 35 🇲🇽

• If you would like to do it individually, you can do your repurchase with the following link of the store: https://mx.hcwellness.net/

To remain an active member it is necessary to make your repurchase every 4 weeks.
The week starts on Monday and closes on Sunday.
Example: if you make your repurchase on Friday, your week starts on Monday of the week you are in until the closing on Sunday.

• QV Points: Qualifying Value (score to achieve a rank)
• CV Points: Commissionable Value (score to commission)

There are 4 ways to make payments:

• Credit / debit card
• Cash
• Bank transfer (only in Mexico)
• Bank deposit or Oxxo

At HC Wellness we have a compensation plan with 8 different ways to earn:

1. Loyalty Program
2. Fast Start Bonus
3. Binary Bonus
4. Unilevel Bonus
5. Matching bonus
6. Global Fund Bonus
7. Founder’s bonus
8. Travel bonus

In order to acquire your Fácil Card it is important to have your binary.

• If you are the cardholder: you can go to corporate to pick it up, your data will be requested and registered in the system.
• If you are not the cardholder: you must present a copy of the member’s ID and a signed power of attorney.
• Card replacement: $125 MXN

With the following link you can access your virtual office by logging in with the e-mail address you gave when you registered and the generic password given to you by the system.

BackOffice: https://backoffice.hcwellness.net/

We have offices in:

• Mexico

Polanco Plaza

Jaime Balmes 11

Tower C, 8th floor, office D

Col. Polanco, Al. Miguel Hidalgo

CP. 11550, CDMX

• USA

Haras Hacienda

26427 Peden Rd

Magnolia, TX 77355, USA

• Mexico:
  • Express Shipping: DHL
  • Regular Shipping: Estafeta
• USA:
  • UPS
  • USPS
• Colombia:
  • Servientrega
• Honduras and Costa Rica:
  • Americargo
• Puerto Rico and Canada:
  • USPS

• Mexico:
  • Express Shipping: $205 MXN
  • Regular Shipping: $150 MXN
• USA:
  • Regular Shipping: $13.99 USD
  • Express Shipping: $18.99 USD
• Colombia:
  • $22,000 COP
• Honduras:
  • $270 HNL
• Puerto Rico and Costa Rica:
  • $13.99 USD
• Canada:
  • $34 CAD

• Regular Shipping: 5 to 7 business days

• Express Shipping: 3 business days

Weekends (Saturday and Sunday) no shipping.

Select Products

• Hemp C
• Nad Shield +
• Support +
• Connect +

Premium Products

• Complex
• Active Pro
• HC Fit

Each of our products has its own way of use, here is how to use each one:

Hemp C

• Take 1 or 2 ml per day orally sublingually.

Nad Shield +

• Take 2 capsules per day orally with plenty of fluids.

Support +

• Take 3 capsules per day orally with plenty of fluids.

Connect +

• Dissolve 2 ml (2 droppers) in water, juice or tea, 1 or 2 times a day.

Complex

• Dissolve one scoop in a cup of warm or hot water, take 1 or 2 times a day.

Active Pro

• Mix one 55 g serving in 250 ml of water or low fat milk and shake until dissolved, take 1 or 2 times daily.

HC Fit

• Take 1 to 2 capsules per day orally.