FREQUENTLY ASKED QUESTIONS

GENERAL

How can I register?

There are 2 ways:

  • You can contact our Customer Service Department where we will advise you personally.

Call Center Numbers:

    • +57 601 508 5610 🇨🇴
    • +1 888 633 9506 🇺🇸
    • +52 55 368 771 35 🇲🇽
How can I make my repurchase?
  • You can contact our Customer Service Department where we will support you.

Call Center Numbers:

  • +57 601 508 5610 🇨🇴
  • +1 888 633 9506 🇺🇸
  • +52 55 368 771 35 🇲🇽

 

  • If you would like to do it individually, you can do your repurchase with the following link of the store: https://mx.hcwellness.net/
When do I have to make my repurchase?

To remain an active member it is necessary to make your repurchase every 4 weeks.
The week starts on Monday and closes on Sunday.
Example: if you make your repurchase on Friday, your week starts on Monday of the week you are in until the closing on Sunday.

What are QV and CV points?
  • QV Points: Qualifying Value (score to achieve a rank)
  • CV Points: Commissionable Value (score to commission)
What are the payment methods?

There are 4 ways to make payments:

  • Credit / debit card
  • Cash
  • Bank transfer (only in Mexico)
  • Bank deposit or Oxxo
How can I earn money with HC Wellness?

At HC Wellness we have a compensation plan with 8 different ways to earn:

1. Loyalty Program
2. Fast Start Bonus
3. Binary Bonus
4. Unilevel Bonus
5. Matching bonus
6. Global Fund Bonus
7. Founder’s bonus
8. Travel bonus

How can I acquire a Fácil Card?

In order to acquire your Fácil Card it is important to have your binary.

  • If you are the cardholder: you can go to corporate to pick it up, your data will be requested and registered in the system.
  • If you are not the cardholder: you must present a copy of the member’s ID and a signed power of attorney.
  • Card replacement: $125 MXN
How can I access my backoffice?

With the following link you can access your virtual office by logging in with the e-mail address you gave when you registered and the generic password given to you by the system.

BackOffice: https://backoffice.hcwellness.net/

Where are we located?

We have offices in:

  • Mexico

Polanco Plaza

Jaime Balmes 11

Tower C, 8th floor, office D

Col. Polanco, Al. Miguel Hidalgo

CP. 11550, CDMX

  • USA

Haras Hacienda

26427 Peden Rd

Magnolia, TX 77355, USA

SHIPPING

Which are our courier services?
  • Mexico:
    • Express Shipping: DHL
    • Regular Shipping: Estafeta
  • USA:
    • UPS
    • USPS
  • Colombia:
    • Servientrega
  • Honduras:
    • Americargo
What is the shipping cost?
  • Mexico:
    • Express Shipping: $195 MXN
    • Regular Shipping: $140 MXN
  • USA:
    • Regular Shipping: $12.99 USD
    • Express Shipping: $17.99 USD
  • Colombia:
    • $22,000 COP
  • Honduras:
    • $270 HNL
How long will it take for my order to arrive?

  • Regular Shipping: 5 to 7 business days

  • Express Shipping: 3 business days

Weekends (Saturday and Sunday) no shipping.

PRODUCTS

What are our products?

Select Products

  • Hemp C
  • Nad Shield +
  • Support +
  • Connect +

Premium Products

  • Complex
  • Active Pro
  • HC Fit
How to use our products?

Each of our products has its own way of use, here is how to use each one:

Hemp C

  • Take 1 or 2 ml per day orally sublingually.

Nad Shield +

  • Take 2 capsules per day orally with plenty of fluids.

Support +

  • Take 3 capsules per day orally with plenty of fluids.

Connect +

  • Dissolve 2 ml (2 droppers) in water, juice or tea, 1 or 2 times a day.

Complex

  • Dissolve one scoop in a cup of warm or hot water, take 1 or 2 times a day.

Active Pro

  • Mix one 55 g serving in 250 ml of water or low fat milk and shake until dissolved, take 1 or 2 times daily.

HC Fit

  • Take 1 to 2 capsules per day orally.